Effective Date: 01.01.2025

These Terms and Conditions (“Terms”) govern the sourcing, procurement, and logistics services (“Services”) provided under the brand Cargosy by the legal entity Dark Red Brand, MB (“we,” “our,” or “us”) to clients (“you,” “your,” or “Client”). By using our services, you agree to be bound by these Terms.

1. Scope of Services

Dark Red Brand, MB, operating under the brand name Cargosy, provides coordination and facilitation services, including:

• Sourcing from verified Chinese suppliers
• Supplier communication and negotiation
• Sample procurement
• Quality control inspections (as agreed)
• Warehousing and consolidation
• Logistics coordination and documentation

Dark Red Brand, MB is not a manufacturer, logistics company, or customs broker. However, we diligently perform our role as an independent sourcing and logistics facilitator in compliance with EU law and our client agreements.

2. Client Responsibilities

Clients must:

• Provide detailed and accurate product specifications
• Timely respond to communications and confirm decisions
• Ensure all imported goods comply with destination country laws
• Review and agree to quality inspection standards in advance

We perform all actions professionally and in good faith, based on the agreed scope and timelines.

3. Pricing & Payment

• All services are quoted and confirmed via invoice.
• Unless otherwise agreed, payment terms are 50% in advance, 50% before shipment.
• The client bears responsibility for bank fees and currency conversion charges.
• No goods are released or shipped without full payment.

We commit to transparency and accuracy in all pricing and invoicing, consistent with EU business practices.

4. Quality & Product Responsibility

• Quality control is conducted only to the extent defined in writing with the client.
• We are not responsible for product defects originating from third-party manufacturers or suppliers. However, we fulfill our inspection and reporting duties fully, as agreed and in accordance with EU standards.
• Clients must submit claims with evidence within 7 days of delivery.
• Lack of inspection scope or approval absolves us from further claims.

5. Logistics, Shipping & Force Majeure

• Shipping timelines are estimated and subject to external variables such as customs delays, port congestion, and logistics disruptions.
• We are not responsible for shipping delays, lost cargo, or customs seizures once goods are handed to third-party freight providers. However, we fulfill all obligations related to shipping coordination, documentation, and compliance with EU legal requirements and client agreements.
• Events beyond our control (force majeure) include natural disasters, strikes, wars, and pandemics.
• Insurance is not included unless requested and paid for separately.

We act with diligence, care, and transparency in coordinating and monitoring all logistics processes.

6. Cancellations, Returns & Refunds

• Cancellations are accepted only before production or sourcing begins.
• Once items are purchased or produced, cancellations and refunds are not guaranteed.
• Refund or return eligibility depends on each manufacturer’s refund or replacement policy, which must be specified, reviewed, and agreed upon between us and the client prior to order confirmation.
• We do not assume responsibility for defective goods, but we fulfill all agreed inspection, sampling, and verification tasks as outlined in writing and in accordance with EU regulations.
• If a refund is claimed for defective goods, the items must be returned to China for inspection and verification, unless an alternative agreement with the supplier is reached.
• No refund or compensation will be processed without product verification.

We advocate for resolution where possible, and fully comply with our role and obligations in line with each supplier agreement and EU law.

7. Warehousing & Storage

• Free storage is provided for 7 After that, daily storage fees apply.
• Unclaimed goods for more than 30 days may be disposed of or liquidated.

We notify clients in advance and manage inventory responsibly, in line with agreed timelines and terms.

8. Limitation of Liability

• Our total liability is limited to the value of the service fee paid for the specific task.
• We are not liable for business losses, missed profits, or third-party claims.
• We fulfill our role to the fullest extent defined in our agreement, and always in accordance with EU regulations.

9. Indemnification

Clients agree to protect and not hold Dark Red Brand, MB responsible for any legal or financial problems that arise from:

• How the products are used or misused
• Violations of import laws or intellectual property rights
• Conflicts with suppliers, shipping companies, or customs authorities

We always operate in line with all relevant EU and international laws.

10. Intellectual Property

• All materials, tools, systems, and documents shared by us remain our intellectual property.
• Clients may not replicate, resell, or share internal tools, pricing models, or sourcing strategies.

11. Right to Refuse Service

We reserve the right to decline or terminate service to any client that:

• Breaches these Terms
• Acts abusively or dishonestly
• Fails to settle outstanding payments
• Requests services that violate any laws or our internal policies

12. Termination

• Either party may terminate service with written notice.
• All work completed and costs incurred must be paid in full.

13. Governing Law

These Terms are governed by the laws of the European Union (EU).
All disputes shall be resolved in the competent courts of the EU, under applicable EU commercial and consumer protection laws.

14. Modifications

We reserve the right to revise these Terms at any time. Updated versions will be posted on our website or shared directly with clients.

15. Legal Entity & Contact

Dark Red Brand, MB
Company Registration Number: 306324930
VAT Code: LT100016072310
Registered Address: Krokuvos g. 53-3, 09305 Vilnius, Lithuania

Operating under the brand name: Cargosy

Email: info@cargosy.eu
Phone: +371 22025382
Website: https://cargosy.eu